Faulty service towards customers from the part of banks has proved to be a cause of penalty for them. A Delhi consumer forum has put a penalty on public sector lender Corporation Bank as well as the largest private sector lender of the country, ICICI Bank.
Corporation Bank has been penalized on grounds of misplacing an account payee cheque of value Rs 45,220 of ICICI Bank. The cheque, despite being changed multiple times was cleared to a wrong person as a bearer cheque.
Corporation Bank was penalised by as much as Rs 15000. At the same time, ICICI Bank has also been asked to return the cheque amount of Rs 45,220 to the right person.
“In our opinion, ICICI Bank was also grossly negligent in clearing the cheque of the complainant (Mr Dinesh Kumar). We direct ICICI Bank to reimburse the amount of Rs 45,220 to the complainant,” the Bench presided over by Mr Bimla Makin said.
“We impose a cost of Rs 15,000 against Corporation Bank for misplacing the cheque from its custody,” the forum said.
“It was the duty of ICICI Bank to take proper safeguards, like asking for identity proof of the person getting the cheque encashed, when there were so many visible cutting and marks on the cheque and the account payee cheque was converted into open bearer cheque,” it said.
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