On Sunday in New Delhi in five district courts 100 Lok adalats were held. This was made possible with a unique collaboration between ICICI bank and Delhi Legal Services Authority. The purpose of these Lok adalat was to settle long pending cheque bouncing and recovery cases.
During the proceedings the defaulters gave their card numbers, therefore the details were then forwarded to the Lok adalat. The hearing of issues was heard in the presence of a magistrate and the bank officer.
A customer expressing his satisfaction said, "I like the concept because at least I was able to talk to the bank officer and they assured me that the matter will be settled. I'm relieved now”.
While another customer satisfied with the procedure said, “My cheque had bounced and my cash payment was not reflecting. Now the issue is being addressed. It’s good because I could avoid the harassment of the court.”
Thousands of ICICI bank customers across the city long pending bank disputes were settled in the day-long proceedings without getting into the legal rigmarole. But obviously, it was not a happy experience for everyone.
One of the unhappy customer complained, “I have been here since morning and they've been directing me from one room to the other. It is a useless concept.”
The bank had already computerized data relating to the 1.1 lakh cases pending in different lower courts therefore all the proceedings at the Lok adalats took place online.
After the settlement of the dispute, the orders of the Lok adalat will be dispatched to the concerned courts. Approximately 40,000 customers contacted the bank and settled their cases outside the court.
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